1 Introduction
Juss22 (hereinafter referred to as "we", "the platform" or "juss22.app") is fully committed to protecting the privacy and personal data security of every user who registers and uses our services. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.
This document transparently and comprehensively explains how we collect your personal information, the purposes for which it is used, who may access it, and the rights you hold as the owner of that data. We believe that transparency is the foundation of a strong trust relationship between the juss22 platform and its loyal users.
Juss22 acts as the data controller for all personal information you provide to us. This means we are fully accountable for ensuring your data is processed lawfully, fairly and transparently in compliance with applicable data protection laws in Malaysia.
2 Personal Data We Collect
Juss22 collects various types of personal information from users to enable the platform to operate safely, efficiently and in compliance with legal requirements. Data collection is carried out directly from you as well as automatically while you use the platform.
| Data Category | Example Information | Collection Method | Status |
|---|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | Registration form & KYC | Mandatory |
| Contact Data | Phone number, email address | Registration form | Mandatory |
| Financial Data | Bank account details, transaction records | Deposit & withdrawal process | Mandatory |
| Technical Data | IP address, device type, browser | Automatically upon login | Automatic |
| Usage Data | Game records, betting history, active session time | Activity on the platform | Automatic |
| Communication Data | Customer support conversation records | Live chat & email | Options |
All data collected is kept to the minimum necessary to fulfil the stated purposes. juss22 does not collect excessive or irrelevant data beyond platform operations. Every data category has a clear and defensible legal or operational justification.
3 How We Use Your Data
The personal data you provide to juss22 is used specifically and only for legitimate, pre-defined purposes. We will not use your data for any other purpose without first obtaining your consent.
- Identity Verification & KYC: Ensuring you meet the age and identity eligibility requirements mandated by law before fully accessing the juss22 platform.
- Financial Transaction Processing: Processing deposits and fund withdrawals securely and accurately to the correct account on behalf of verified users.
- Account Management: Allowing you to log in, update your profile, manage security settings, and access the technical support you need.
- Fraud Prevention & AML: Detecting and preventing fraudulent activity, money laundering, and unauthorized use of the platform that may harm you or other users.
- Personalised User Experience: Improving game recommendations, relevant promotions, and the platform interface based on your usage habits and preferences.
- Service Communications: Sending important notifications related to your account, transactions, promotions, and terms updates that require your attention.
- Regulatory Compliance: Fulfilling the legal and regulatory obligations imposed on juss22 by the relevant authorities in Malaysia.
4 Data Sharing with Third Parties
Juss22 does not sell, rent or disclose user personal data to third parties for commercial purposes. However, in the normal course of platform operations, there are limited situations where necessary data sharing may occur:
- Payment Service Providers: Approved financial institutions, FPX providers, and digital wallet services directly involved in processing your deposit and withdrawal transactions. These providers are bound by strict confidentiality agreements.
- Game Software Providers: Slot games, Live Casino, and fish shooting game providers that supply gaming content to juss22. They receive only the minimum technical data required to launch a game session.
- Statutory Authority: Law enforcement agencies, financial regulatory bodies, or courts that issue valid legal orders or directives requiring data disclosure.
- Technical Service Providers: Cloud infrastructure providers, analytics services, and cybersecurity tools that help juss22 operate the platform securely and efficiently.
5 Data Security & Protection
Juss22 invests seriously in comprehensive cybersecurity infrastructure to ensure your personal and financial data remains protected at all times. Our approach to data security is multi-layered and thorough, encompassing technical, organisational and procedural safeguards.
- 256-bit SSL Encryption: All communications between your device and juss22 servers are encrypted using TLS 1.3, the same security standard used by leading banking institutions.
- Two-Factor Authentication (2FA): An additional security layer that protects your account from unauthorized access even if your password is compromised.
- Real-Time Monitoring: An anomaly detection system operating 24/7 to identify and respond to suspicious activity within user accounts.
- Data Isolation: Individual user data is isolated using strict access controls, ensuring no data leakage occurs between different accounts.
- Secure Backup: Your data is automatically backed up to separate servers and encrypted to ensure rapid recovery in the event of a system failure.
Although juss22 takes all reasonable precautions, no security system can be guaranteed 100% foolproof. You are also responsible for keeping your login credentials secure and reporting any suspicious activity to us promptly.
6 Cookies and Tracking Technologies
Juss22 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance and maintain the security of your login session. Cookies are small text files stored in your browser when you visit the juss22 platform.
- Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
- Analytics Cookies: Helping juss22 understand how users interact with the platform, which pages are most popular, and where there is room for improvement.
- Performance Cookies: Keeping the platform running smoothly by remembering your preferences such as language selection and display settings.
- Security Cookies: Used to detect suspicious login attempts and protect your account from cyberattacks such as CSRF.
7 Your Rights as a Data Owner
In accordance with Malaysia's PDPA, as a juss22 user you have the following rights regarding your personal data. juss22 is committed to facilitating the exercise of these rights within a reasonable timeframe:
Right of Access
Requesting a copy of the personal data we hold about you at any time through our support team.
Right to Rectification
Requesting correction of inaccurate or incomplete personal data in juss22 records.
Right to Erasure
Requesting deletion of your personal data subject to applicable legal retention obligations.
Right to Object
Objecting to the processing of your data for specific purposes such as direct marketing communications.
Right to Data Portability
Receiving your personal data in a machine-readable format for transfer to another service provider.
Right to Restrict Processing
Requesting a temporary suspension of your data processing while a dispute or review is in progress.
To exercise any of the above rights, please contact the juss22 support team with your account number and the type of request you wish to make. We will respond within 30 working days and may request additional identity verification before processing your request.
8 Data Retention Period
Juss22 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by Malaysian law. Once data is no longer needed, it will be securely deleted or anonymised.
- Active Account Data: Stored for the duration your account remains active on the juss22 platform and updated as required.
- Financial Transaction Data: Stored for a minimum of 7 years after the transaction date, in line with Malaysia's accounting and tax legal requirements.
- KYC and Identity Verification Data: Stored for a minimum of 5 years after account closure in accordance with AML/KYC compliance requirements.
- Security Logs: Stored for 12 months for the purpose of security incident investigation and fraud prevention.
- Support Communication Data: Stored for 2 years for reference and service improvement purposes.
9 Minor User Protection
The juss22 platform is exclusively for users aged 18 and above. We take the protection of children and young people very seriously. juss22 does not intentionally collect or process personal data from individuals under the age of 18.
If we find that a registered user is under the permitted age, we will:
- Suspending the relevant account immediately while verification is carried out.
- Deleting all personal data associated with the account once verification is complete.
- Returning any legitimate fund balances in accordance with established procedures.
- Reporting the case to the relevant authorities if required by law.
Parents or guardians who suspect their child has registered an account on juss22 are advised to contact our support team immediately via our support email for prompt action.
10 Amendments to the Privacy Policy
Juss22 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data collection practices, new legal requirements or platform improvements. Any significant amendments will be communicated to you via:
- In-platform notifications on juss22 that will appear when you log in.
- Email to the registered address at least 14 days before the amendment takes effect.
- Updates the "Last Updated" date at the top of this page.
Continued use of the juss22 platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to close your account by contacting our support team.
11 Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how juss22 handles your personal data, our data protection team is ready to assist you:
- Data Protection Email: [email protected]
- 24/7 Live Chat: Available directly on the juss22 platform
- Target Response Time: Privacy-related requests are answered within 7 business days
For official complaints regarding data protection, you may also contact Department of Personal Data Protection (JPDP) Malaysia as the regulatory body responsible for overseeing PDPA compliance in the country. However, we encourage you to contact us first so we have the opportunity to resolve any issues directly.